Selsia launches Smart SurveyReturn to news
28th October 2019
Selsia has introduced Smart Survey, an automated CSI service, into its suite of cloud-based repair management services for its clients.
Once an approved Selsia car, van or HGV repairer completes repairs and closes out the case on Selsia’s repair management portal, an automated email is sent to the driver’s mobile phone, tablet or PC with a link to a client tailored short CSI survey.
The feedback, which is quickly collected for Selsia’s individual fleet and insurance clients can be tailored to their particular requirements. Driver responses cover essential areas such as FNOL service, customer care, repair progress communication, condition of courtesy cars, speed and quality of repairs.
Selsia’s Engineering & Operations Director, Neville Lidford commented “our new automated Smart Survey service is essential to both ourselves and our clients. It’s always good to get positive feedback but if there are particular areas which need addressing, we now have quality data upon which to take any remedial action necessary.