Selsia launches Smart Survey

Return to news

28th October 2019

Selsia has introduced Smart Survey, an automated CSI service, into its suite of cloud-based repair management services for its clients.

Once an approved Selsia car, van or HGV repairer completes repairs and closes out the case on Selsia’s repair management portal, an automated email is sent to the driver’s mobile phone, tablet or PC with a link to a client tailored short CSI survey.

The feedback, which is quickly collected for Selsia’s individual fleet and insurance clients can be tailored to their particular requirements. Driver responses cover essential areas such as FNOL service, customer care, repair progress communication, condition of courtesy cars, speed and quality of repairs.

Selsia’s Engineering & Operations Director, Neville Lidford commented “our new automated Smart Survey service is essential to both ourselves and our clients. It’s always good to get positive feedback but if there are particular areas which need addressing, we now have quality data upon which to take any remedial action necessary.

Find a Selsia repair centre:

28th Oct 2019

Selsia launches Smart Survey

Selsia has introduced Smart Survey, an automated CSI service, into its suite of cloud-based repair management…
Read more

10th Oct 2019

Fleet LIVE success

The Fleet LIVE show at the NEC on 8-9th October proved to be very successful for…
Read more

Please keep me up to date. Click this box to opt-in to our news and information service