Claims Services

Delivering high quality claims and settlement services

In addition to centrally managed accident repair services, Selsia also offers fleet operators a complimentary range of quality claims handling services in association with our approved partner, Opus Claim Solutions Ltd.

Working with a specialist fleet claims handling team who are focused on optimal settlement outcomes and attention to detail, Opus has an innovative and challenging approach to negotiation and settlement. Value creation is promoted as well as a right first time mentality. With an impressive list of clients including Police Forces, leasing companies, local authorities and blue-chip businesses across the UK, Opus fully understands and buys into the purpose of their tasks, how they contribute to your business objectives and have end to end case ownership and accountability. Bespoke solutions which really match your requirements.

Uninsured loss recovery services

• Recovery of all uninsured losses
• Reduce leakage through immediate deployment and minimal hand offs
• Positive and seamless customer journey
• Maximise recovery rates and minimise Recovery lifecycle
• Dedicated claim negotiator to enhance customer relations
• Bespoke online claims access and management reporting

Third party intervention and claims handling services

Earliest possible contact with TP (within an hour of FNOL) with text & email messaging on failed contacts
• Increased control of repair costs through approved repairer schemes & reduce inflated repair costs by engineering and managing of non-approved repairers
• Increased control of repair duration – bringing down hire durations
• Early identification of opportunities for total loss settlement – bringing down hire durations
• Increased control of mobility costs & reduce potential exposure of inflated mobility costs
• Providing a range of options on mobility; cash in lieu, courtesy car or like for like hire car – maximising conversion rates
• Compliant documentation with intervention offer of repair and mobility on failed contacts – protecting and limiting the claims cost when it’s later presented
• Disruption of process when Credit Hire Organisation involved – live hire management bringing down hire durations
• Registered on the Claims Portal, for enhanced injury settlement process and cost containment
• Intervention on TP property damage through our assessors and approved contractor network

Opus Claims logo

Find a Selsia repair centre:

3rd Jan 2019

Selsia appoints Ruth Lane

Selsia Vehicle Accident Centres has further strengthened its operations team with the appointment of Ruth Lane…
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5th Dec 2018

Selsia at GBFE 2019

Selsia will be exhibiting at the Great British Fleet Event (GBFE) 2019 at Novotel London West…
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